一、欢迎(Greeting)：

1、“早上好/中午好/晚上好，欢迎光临汇美酒店。”

“Good morning/afternoon/evening, welcome to Hui Mei Hotel.”

2、“见到您真高兴！”

“Nice to meet you!”

3、“好久不见，您还好吗？”

“Long time no see. How are you?”

4、“敬请光临！”

“We welcome you and would appreciate your advice!”

二、询问(Inquiry)：

1、“您好，请问您有预订吗？”

“Excuse me, do you have any reservation?”

2、“请问您需要住多久呢？”

“Excuse me, how long will you stay with us?”

3、“请问有什么可以帮到您吗？”

“What can I do for you?”

4、“请出示一下您的证件好吗？”

“May I have your passport please?”

5、“请问您需要叫醒服务吗？”

“Excuse me, do you need morning-call service?”

三、道歉(Apologize)：

1、“不好意思，打扰您了。”

“I am sorry to disturb you?”

2、“非常抱歉，这是我的错。”

“I think I am very sorry, it’s my fault.”

3、“对本酒店给您造成的不便之处我们深感歉意！”

“We are awfully sorry for the inconvenient.”

4、“不好意思，让您久等了。”

“I am sorry to have kept you waiting.”