客房服务员英语口试题参考题库
题型一 中译英
1. 这是239房间，我想加一个枕头。(This is room 1010; I would like to have one more pillow.)
2. 您可以在房间直拨国际长途。（You can make IDD call in your room.）
3. 我们提供快洗服务，加收50%的额外费用。（We have express service at a 50% extra charge.）
4. 对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）
5. 好像电话有问题。（It looks something wrong with the telephone.）
6. 2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out of order/service, can you please send someone to repair/fix it?）
7. 我想要一个转换插头。（I would like to have an adaptor/ I need an adaptor..）
8. 这是8976房间，请送一个电熨斗。（This is room 8976, can you send me an iron please.）
9. 我想要一个客房送餐服务。（I would like to have a room service.）
10. 客房里有小冰箱。（There is a mini bar in your room.）
11. 我的房间现在还没打扫过，已经12点了。（My room hasn’t been made up yet. It’s already 12:00.）
12. 请接受我代表酒店向您道歉。(Please accept my apology on behalf of the hotel.)
13. 我房间的电视图象不清楚。（The TV set in my room doesn’t give clear picture）
14. 这件毛衣要用冷水手洗。(I’d like this sweater washed by hand in cold water.)
15. 在房间上网是免费的。（It’s free of charge to use internet in the room.）
16. 房间有保险箱。(There is a safe in your room.)
17. 这个房间是海景房。（The room enjoys the ocean/sea view）
18. 这是您房间的钥匙。 我们的行李员会带您去房间。(This is your room key. Our bellboy will show you to your room.)
19. 我来取您要洗的衣服。（I’ve come to collect your laundry.）
20. 酒店为客人提供免费的擦鞋服务。（The hotel provides free shoe shining service for its guests.）


题型二 英译中
1. Housekeeping, May I come in? （我是客房服务员，可以进来吗？）
2. When would you like me to clean your room? （您需要我们什么时候打扫房间。）
3. Good evening. May I do the turn-down service for you now? （现在可以为您开夜床吗？）
4. I need one more pillow please.（我需要加个枕头。）
5. The air-conditioner doesn’t work.（空调坏了。）
6. We'll dry-clean the dress.（我们将干洗这条裙子。）
7. When can I have my laundry back? （我何时能取回洗的衣服呢？）
8. Do you prefer your laundry by express service or returned on same-day?（您是要快洗服务还是当日取？）
9. The indemnity shall not exceed ten times of the laundry charge. （赔偿金额最高不超过洗衣费的十倍。）
10. The water tap was dripping all night long.（水龙头一晚上都在滴水。）
11. If you have any problems or requests, please don’t hesitate to let us know. (如果您有问题，请随时找我们。)
12. Please deposit your money, jewels and other valuables in the hotel safe.（请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。）
13. Sorry to have caused you so much trouble.（很抱歉给您带来这么多麻烦。）
14. I assure you it will never happen again.（我向您保证，这类事情以后不会再发生了。）
15. Please keep your room key with you all the time in case you need it when you sign your bills.(请将房间钥匙随时带在身边，以防签单时要用)
16. You can make long distance call from your room. （您可以从您房间里打长途电话。）
17. Local calls made from the hotel room are free of charge.（在房间内打市话是免费的。）
18. Here’s a letter for you, Mr. White.（怀特先生，这儿有您的一封信。）
19. The business hours are from 9:00 a.m. to 10:00 p.m.（营业时间是上午9点到晚上10点。）
20. Is it possible to rent a bike here？（酒店有自行车出租吗？）


题型三 情景对话
1. If the guest wants to make an international call, how would you tell him?
(Dial 9(or other number) first and then your country code, city code and the number you want.)
2. If the guest comes to you and says he/she can not open the door, what would you do?
( I would go with him to him room to have a check. And have his key changed if necessary )
3. When the guest asks you to take her clothes for laundry by phone, what would you say? (I will pick up your laundry soon and may I have your room number?)
4. When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do?
(I’ll ask the guest when it will be convenient and note it down in the logbook.)
5. When the guest calls the housekeeping service center, and wants an extra pillow, what would you say?
(We will send one to you immediately, and may I have your room number?)
6. If the guest calls the housekeeping service center, and says he/she is very cold, how would you do?
(I’ll tell the guest there is a blanket or quilt in the closet, or I’ll send him/her an extra blanket or quilt.)
7. When you are going to make turn-down service for the guest, but the guest is working, what would you do?
( I would ask the guest if it is ok to do now, if not, when it will be convenient.)
8. If the guest calls the service center and says the bulb in his room is broken, what would you do?
(I’ll apologize to the guest and tell him/her the electrician will be there soon.)
9. How would you introduce your guestroom to the guest?
(I would tell the guest about the equipment, the views, the service guide, and
security of the guestroom)
10. If the guest comes to tell you that his room is smoky and he wants to change it. But you do not have another room available. What would you do to solve the problem?
(I would first apologize for it and explain the situation to him and help him
　get rid of the smell by opening the window and cleaning the air.)