Basic knowledge of hotel 酒店相关业务知识

Telephone 电话用语

May I have the number, please? 请告诉我电话号码好吗？

Please hold the line a moment. 请不要房电话。

There is no answer. 没人接电话。

Would you like me to page him? 您要我为您呼他吗？

The line is busy. 占线

The line is free. 线通了。

Shall I ask him to return your call? 请他给您回电话好吗？

I’ll transfer your call. 我把您的电话转过去。

Front Office 前厅

I would like to check-in please. 我想现在登记。

How would you like to pay, by cash or by credit card?

请问您打算如何付帐？用现金还是信用卡？

May I show you to your room? 请允许我带您去您的房间。

Do you have a reservation? 您有预定么？

请您填一下这个登记表好么？

In case you need any help, please contact us.

如果您需要帮助，请与我们联系。

What time will you check-out? 您打算什么时间结帐？

Would you like a smoking or non-smoking room?

您需要一间吸烟房还是无烟房？

Our rack rate is 600 Yuan. 我们的市场价是600元。

Did you use anything from our mini bar? 您是否用过房间里MINI吧？

Here is your bill. 这是您的帐单。

Would you please check it? 您查一下好么？

Would you mind moving to another room? 您介意搬到另一间房间么？

Can you book this on my room account? 可否把它计入我的房费？

Which kind of room you prefer, a twin or a suite?

您想定那种房间，双人间还是套间？

How many nights would you like to stay?

您会停留几个晚上？

May I ask for your deposit please?

可以预付一下定金吗？