第一部分 前厅
　　Part one FRONT OFFICE
　　
　　Unit one Making a Reservation/Advance Reservation
　　第一章 预订
　　Key Sentences例句
　　1. Good morning/evening. Reservation. May I help you?
　　早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗？
　　2. What can I do for you?
　　我能为您帮什么忙吗？
　　3. Hold on line, please. Could you please hold on?
　　请稍等（电话中） 请稍等，好吗？
　　4. Could you wait a minute, please?
　　请稍等，好吗？
　　5. Are you with a company?
　　您是公司预订吗？
　　6. May I know you departure date?
　　请问您的离店日期是哪天？
　　7. How long will you stay with us?
　　请问您住几天？
　　8. How many people are there in your party?
　　您们一共几个人？
　　9. That will be four nights.
　　四个晚上。
　　10. May I know the arrival date, please?
　　请问哪天入住？
　　11. Is it just for tonight?
　　请问只住今天一晚吗？
　　12. When do you check in?
　　请问您什么时候入住？
　　13. Would you like a single room or a double room?
　　请问你想订单人间还是双人间？
　　14. What kind of room would you like/prefer?
　　请问您喜欢什么样的房间？
　　15. Would you please tell me your full name, please?
　　请问您的全名是？
　　16. And your address, please?
　　请问您的地址？
　　17. May I know you telephone number, Mr Smith?
　　史密斯先生，请问您的电话号码是？
　　May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？
　　How would you like to guarantee your reservation?请问您的担保方式是？
　　May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。
　　18. We have a single available for those dates.
　　我们还有一些单人间可以接受预订在那个时间段。
　　19. It’s all right for the next week.
　　下个星期没有问题。
　　20. We do have a vacancy for those dates.
　　那段时间我们可以接受预订
　　21. Yes, you can have a room on Saturday.
　　是的，星期六您可以订到房间。
　　22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.
　　恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。
　　23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?
　　很抱歉我们的单人间已经订满了，给您订双人间怎么样？
　　24. I’m sorry, but the hotel is full on that date.
　　很抱歉，那天我们酒店的客房已经住满了。
　　25. I’m sorry, we don’t have any room available for that week.
　　很抱歉，我们那周的预订已经全满了。
　　26. Service isn’t included in the room rate.
　　服务费不包含在房费里
　　

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　　27. Above rate is subject 15% service expense.
　　以上报价需另付15%服务费
　　28. We offer 10% discount for group reservation, sir.
　　先生，团队预订可以打九折。
　　29. Mr.smith,let me repeat your reservation to ensure it is correct. you will arrive before……。
　　史密斯先生，我跟你确认一下你的预订内容：你的抵达日期是。。。。。。
　　
　　第二章 前台接待
　　1.Have you a reservation？
　　您预定过了吗？
　　2.The bellman will show you the way to the banquet hall.
　　行李员将领您去宴会厅
　　4.Would you please complete this registration form?
　　请填写这张登记表
　　5.Could you sign your name.please?
　　请签上您的姓名
　　6.May I see your passport please?
　　请出示您的护照
　　7.May I know your name and room mumber？
　　请告诉我您的名字与房间号码。
　　8.May I have your passport or ID Card please？
　　请出示您的护照或身份证。
　　9.How would you like to make payment,By credit Card or By Cash?
　　请问您想用现金付款还是用信用卡付款？
　　10.Can I have your credit card imprint?
　　请出示您的信用卡，我们需要用它来压卡。（？）
　　11.Would you please pay 1000as deposit? We will return the balance to you when you check out.
　　请您付1000元押金，我们将在您退房时将余额退还您
　　12.Here is your room key。
　　这是您的房间钥匙
　　13.Your room number is 246 on the second floor.
　　您的房间在二楼的246房。
　　14.Here is your key card
　　这是您的房卡
　　15.I’ll get the bellman to take your luggage up.
　　我会叫行李生帮您把行李送到房间
　　16.The bellman here will take your luggage and show you the way.
　　这里的行李生会为您提行李，并为您带路
　　17.We’ll extend the reservation for you .
　　我们可以为您延长预订
　　18.Are you checking out today?
　　您今天可以结帐吗？
　　19.Would you like to check out now?
　　您今天要退房吗？