Conversation

　　A. Forwarding mail

　　Guest : Can you help me ?

　　Attendant: Yes, miss . What can I help you?

　　G: Some friends of mine are staying in Dragon Hotel. I’m moving out there for the convenience to be with them. Please send my mail over, if there is any.

　　A: All right, miss. May I know your room number at the Dragon Hotel?

　　G: 904, This is my name card.

　　A: Don’t worry about that, miss. I will do that for you.

　　G: Thank you.

　　A: You’re welcome.

　　B. Posting letters for guests

　　Guest: Excuse me. Can you help me?

　　Attendant: Yes, madam.

　　G: I’m leaving Hangzhou very soon. I want to post some letters, but I haven’t got the stamps for them.

　　A: Don’t worry, madam. We’ll post them for you.

　　G: Thank you for you help. This is ten Yuan for the stamps.

　　A: Don’t mention it.

　　Useful Expressions

　　1. If there are any letters, please forward them to my home. 如果有我的信，请将信转寄到我家来。

　　2. This is my address. Thank you in advance for your help. 这是我的地址，谢谢你的帮忙。

　　3. Right, sir. I’ll see that you get your mail. 别担心，先生。我保证您能收到信件。

　　4. Please promise to let us know immediately, madam. 女士，请您立即通知我们。

　　5. Which brand would you prefer? 您喜欢哪个牌子?

　　6. I’ll see to it myself. 我会自己来过问此事。

　　Note

　　服务员要主动为客人服务，为了让他们放心，可说：

　　“Don’t worry, sir. We’ll see to it.”或 “Right, sir. I’ll see that you get your mail.” 或 “Yes, sir. I’ll make sure that you get it.”

　　会话参考译文

　　A. 转送邮件

　　客人：你能帮忙吗?

　　服务员：可以，小姐。我能帮您做什么?

　　客：我有些朋友住在黄龙饭店，为了方便我想搬过去与他们住在一起，如果我有邮件，请帮我转寄过来。

　　员：好的，小姐。我能知道您在黄龙饭店的房号吗?

　　客：904房间。这是我的名片。

　　员：不用担心，小姐。我会帮您寄过去的。

　　客：谢谢。

　　员：不用谢。

　　B. 代寄信件

　　客人：对不起，你能帮我忙吗?

　　服务员：是的，夫人。

　　客：我快要离开杭州了。我想寄这些信件，但我还没贴邮票。

　　员：不用担心，夫人。我们会帮您寄的。

　　客：谢谢你的帮助，这是买邮票的10元钱。

　　员：不用谢。