总机-英文培训
㈠ 礼貌用语
⑴ Good morning /Good afternoon /Good evening/Good night
⑵ What can I do for you？/May/Can I help you？/How Can I do for you?
⑶ Have a nice trip/Hope you have a nice day/a pleasant day/have a good rest。
⑷ Wait a moment，please/Hold on，please。/please hold the line，please。
⑸ Glad to meet you/Nice to meet you。
⑹ Thank you very much/It doesn’t matter./You’re welcome.
⑺ Excuse me/I’m sorry
⑻ Go upstairs，please/This way，please/Turn left/right/Follow me，please

㈡ 酒店各部门英文表达
⑴ 前厅部 Front Office
⑵ 客房部 House Keeping
⑶ 餐饮部 Food and Beverage Departme
⑷ 销售部 Sales and Marketing Department
⑸ 财务部 Financial Department
⑹ 采购部 Purchasing Department
⑺ 行政部 Executive Department
⑻ 人事部 Human Resources Department
⑼ 工程部 Engineering Department
⑽ 安保部 Security Department

㈢ 酒店公共服务设施英文表达
Room Service 客房送餐 Beauty Salon 美容美发
House Keeping 客房中心 Lobby Bar 大堂吧
Front Desk 前台 Safety Deposit Box 保险箱
Concierge 礼宾 Bell Man行李员
Business Center 商务中心 Laundry Bag 洗衣袋
CCTV 监控中心 Express Service快递服务
Executive lounge 行政酒廊 Collect Laundry 收取客衣
Entertainment Service 娱乐设施 Self-Service 自助服务
4 Seasons Self-Service restaurant 四季自助餐厅 Chinese Restaurant 中餐厅
Western Restaurant 西餐厅 Conference Room 会议室
Currency Exchange 外币兑换 Night Club 夜总会
IDD（International Direct Dial） 长途直拨 Sauna 桑拿
Shopping Arcade 商场 Swimming Pool 游泳池
Lost and Found 失物招领 Shoe Shine Service擦鞋服务
IDD （International Direct Dial） 国际直拨
DDD（Domestic Direct Dial） 国内直拨

㈣ 房间物品英文表达
Ashtray 烟灰缸 Mirror 镜子
Hanger 衣架 Toilet Paper 卫生纸
Basket /Welcome Tea 欢迎茶壶 Desk Lamp 台灯
Tissue 纸巾/Tissue Holder纸巾盒 Cloth Brush 衣刷
Bathrobe 浴袍 Shoe Shine 鞋油
Iron电熨斗/ Iron Board电熨斗板 Out Let 电源插座
Clock/Alarm闹钟 Closet 壁橱
DVD Player 播放机 Switch开关
Hair Dryer 吹风机 Adaptor插座
Internet Line 网线 Scissors剪刀
Pillow 枕头 Pillow Case枕头套 Slipper拖鞋
Safe Box 保险箱 Shaver/Razor剃须刀
Remote Control 遥控器 Comb 梳子
Umbrella 遥控器 Body Lotion 润肤露
Towel 毛巾 Bath Tub 浴缸
Bed Cover 床罩 Body Towel浴巾
Bath Foam 沐浴液 Toothpaste 牙膏
Soap Dish 皂盒 Mineral Water矿泉水
Toilet Bowl 马桶 Bed Side Table 床头柜
Quilt 被子 Mattress 床垫
Facial Tissue 面巾纸 Electric Kettle电热水壶

㈤ 总机常用电话接听英文表达
一 接听用语
1 Hold on，please
请稍等！
2 The line is busy，please call back later。
对不起，电话占线，请您稍后再拨。
3 There’s no answer，Would you like to leave a message？
电话没人接，您是否需要留言？
4 Who would you like to speak to？
请问您找那位？
5 Sorry , there's no guest with that name。
对不起，没有这个姓名的客人
6 Would you like to repeat the number ?
请您再说一遍好吗？
7 Could you speak a little louder , please
请您大声一点好吗：

8 Could you speak slowly ,please?
请说慢一点！
9 如遇对方拨错号码：
I'm afraid you dial the wrong number . here is xx hotel operator
恐怕您拨错了号码，这里是XXX酒店总机。
10外线来电详细问询时：
I'll put you through to the information desk
我将帮您把电话转到问讯处；
11 来电方需要留言：
A、Could you please give me the message , sir / madam?
请告诉我您的留言内容
B、Thank you for calling , I 'll relay the message to Mr./Mrs.
请放心，我一定将您的意思转达给X先生/小姐，谢谢您的来电，再见！