前台接待处规范用语

上午好，欢迎光临/欢迎光临XXX酒店。
Good morning, Welcome to XXX Hotel.
下午好，××先生，非常高兴再次见到您。
Good morning, Mr. ×. Nice to meet you again!
请问您有预订吗？
Have you make reservation?
请问您订房人的姓名/请问您谁帮您做的预订？
Please tell me who make the reservation for you?
是的，您订了两间豪华房，住两晚。
Yes, you have made a reservation of two deluxe rooms for two nights.
请您出示护照
Please give me your passport.
您的房价是人民币500元
Your room rate is RMB￥500
请在这这里签名。
Please sign here.
请问您怎么样付押金。
How would you like to pay the deposit?
退房时间是中午十二时，如果您想延迟至下午六时前退房，另加半天房费，六时后退房，将加收一天房费。
Check out time is 12:00 noon. A half day charge of your rate will be added for extended check out time before 6:00pm, and a full day charge after 6:00pm.
祝您在这里过得愉快。
Wish you enjoy your stay with us.
××先生，请问您有没有用小酒吧的饮品或小食呢？
Mr. ××, did you take drinks or snacks from the mini-bar?
这是帐单，总额是……，请您检查一下。
Here is the bill, the total amount is ……. Please check it/have a look at it.
欢迎您下次光临，祝您一路平安/旅途愉快！
Hope to see you again soon and wish a nice flight/trip.
请把押金收据给我。
Please give the deposit receipt.
请问您怎样付款呢？
How would you like to pay the bill?
希望很快可以再见到您。
Wish to see you again soon.