1．请原谅，我想知道如果您觉得账单不对，为什么当时没有提出疑问？为什么您还会在账单上签名确认？

　　I’m sorry, but could you let me know why you didn’t tell us and sign the bill if you think it is wrong at that time?

　　2．对不起，是我们的工作出现了失误，这项收费我们会为您取消。

　　Sorry, it is our mistake. We will deduct this charge.

　　3．对不起，按酒店规定没有押金单我们不能退您余款，但如果您真的把押金单丢了，我们需要您提供一份收条证明您本人已将余款取回。

　　Sorry, according to the rule of our hotel without the receipt of deposit we can not refund your balance, but if you really lost the receipt of deposit, we need you provide a receipt to prove that you have got the balance back.

　　4．我们的账单格式是在电脑中设定好的，您要的那种我们提供不了。

　　The form of our bill is set up by the computer, we couldn’t provide you the bill of that form.