(100) When did you lose it?
您什么时候丢失的？
(101) Can you give us details of your…?
请您详细描述一下您的……好吗？
(102) We’ll try everything we can to look for it for you.
我们将尽一切可能替您寻找失物。
(103) I’m sorry to hear that. Shall we search the room once again?
听到这件事我深表遗憾，我们在房间里找一遍好吗？
(104) I’m sorry to hear that. I’ll ask a repairman to come to your room at once.
很抱歉听您这么说。我马上叫修理工到您房间来。
餐饮部
(105) Sit down, please. Here is the menu. May I take your order, sir?
请坐，给您菜单。先生，您要点菜吗？
(106) Would you like to have coffee or tea?
您要喝咖啡还是茶？
(107) Would you like to have some wine with your dinner?
您用餐时需要喝点酒吗？
(108) Service hours are: 7:00-9:00a.m.for breakfast…
餐厅供应时间是：早上7点到9点…
(109) Here is the bill. Please sign it.
这是您的帐单，请签字。
(110) What time would you like your table?
您什么时候来用餐。
(111) Would you like to sit by the window?
请问您是否喜欢坐在*窗的位子？
(112) May I suggest that you wait in the bar?
我建议您去酒吧等候，好吗？
(113) Here is your Beggar’s Chicken.
您的叫化子鸡来了。
(114) That’s all for your dishes. If you want anything else, just call me. Please enjoy yourself.
您的菜上齐了。如果您还要什么，请叫我。祝您就餐愉快。 (115) I do apologize for giving you the wrong soup.
我上错汤了，真抱歉。
(116) How do you like the fish cooked this way?
您觉得鱼这样烧怎么样？
(117) The buffet is over there, please help yourself.

自助餐在那边，请随意了取用。
(118) How would you like your eggs?
您喜欢鸡蛋怎样烧？
(119) Our buffet serves rich Chinese and Western food and also various kinds of salads, cakes and fruit.
自助餐厅食品丰富，有中式食品、西式食品，还有各式色拉、糕点和水果。
(120) Room service. Can I help you?送餐服务。有什么事要我们办吗？
(121) I’m terribly sorry, sir. There is a mistake on the bill.
太对不起了，先生。帐单上出了一点错。
(122) Please feel free to contact us if you have any questions or request.
如果有什么问题或要求，请即与我们联系，不必客气。
(123) There are several ways of paying for the drinks.
饮料费的收付方法有几种。
(124) The exchange rate today is … for… RMB.
今天的兑换率是…兑换…人民币。
(125) I’ll need your signature and room number.
我需要您的签名和您的房号。
销售用语
(126) What kind of rooms(food) would you like to have ? 您需要什么样的房间(菜) ？
(127) Here is a brochure of our hotel . 这是介绍我们酒店的小册子。
(128) We’ll give you a 10%(ten percent ) discount . 我们给您九折优惠

129) We’ll offer tour guides complimentary breakfasts . 我们给陪同提供免费早餐。
(130) We accept your terms . 我们接受您的条件。

公关用语
(131) May I introduce myself ? 让我介绍我自己。
(132) May I present you a little souvenir ? 请接受我们的一点小纪念品。
(133) Let’s drink to our friendship ! 为我们的友谊干杯。
(134) Let’s propose a toast to the health of our guests !建议为在座客人的健康干杯。
(135) Cheers ! 干杯！
征求意见用语
(136) How do you like Chinese food ? 您喜欢中国菜吗？
(137) What do you think of our service ? 您对我们的服务有什么意见？
(138) Thank you for your comments(compliment , suggestions).
谢谢您给我们提的意见(赞扬、建议) 。
(139) I’m afraid it’s against the hotel’s regulations . 这是违反饭店的规章制度。

(140) In our hotel we don’t accept tips . 我们饭店是不收小费的。
It’s our pleasure to serve our guests well. 我们为客人服务好感到高兴。

Thank you all the same . 然而，还是要谢谢您。
(141) I’m afraid you’ll have to pay for the damage . 您必须赔偿。
(142) Thank you for telling us about it . 谢谢您告诉我们。
I’ll look into the matter right away . 我马上去处理这事。
(143) I assure you it won’t happen again . 我保证此类事不会再发生。
(144) Please don’t worry ,sir (madam) . 先生(夫人) ，请不必担忧。
I’ll send someone up to your room right away . 我马上派人到您的房间去。
(145) I can’t guarantee anything ,but I’ll try my best . 我不能保证，但我会尽力而为。
商场用语
(146) What can I show you? 您要买什么？

(147) How do you like fashion(color , size , design)? 您喜欢这种款式(颜色、尺寸、图案) 吗？
(148) The extra large size of this color is out of stock .
这种颜色的特大号已经卖完了。
Please try us again tomorrow . 请明天再来看看。
(149) They are altogether 175(one hundred and seventy-five) yuan RMB. You may pay in cash or with credit card . 共计175元人民币。您可以付现
Please pay at the cashier’s . 金也可以用信用卡。请到帐台付款。
(150) You have made a good choice . 您真会买东西。
you have very good taste . 您眼力真好。