重要词汇:
礼宾部 Concierge 行李生 Bell man / Bell boy
门童 Doorman 行李 Luggage / Baggage
行李架 Luggage rack 行李存放处 Luggage Depository
行李车 Baggage trolley 司机 Driver
导游 Tour guide 电梯 Elevator
洗手间 Toilet 机场 Airport
火车站 Railway station 商场 Shopping center
超市 Super market 小费 Tip
雨伞 Umbrella 接机服务 Pick-up service / Limousine service
行李寄存 Check baggage 叫早服务 Morning call
贵重物品 Valuables 自助早餐 Buffet breakfast
往前直走 Straight on

常用词汇:
五星级酒店Five-star hotel 前厅部 Front office department
总台 Reception / Front desk 总机 Operator / Service center
商务中心 Business center 票务 Ticket service
游泳池 Swimming pool 西餐厅 Western restaurant
中餐厅 Chinese restaurant 大堂吧 Lobby lounge
医务室 Clinic Room 桑拿 Sauna
按摩 Massage 美容厅 Beauty salon
宝龙会 Powerlong Club 会议室 Meeting room
停车场 Parking lot 总经理 General manager
经理 Manager 大堂副理 Assistant manager [AM]
宾客关系主任 Guest relation officer [GRO] 主管 Director
领班 Supervisor 楼层服务员 Room boy / Room waiter
总台接待 Receptionist 维修人员 Repairman
换钱change money 明信片postcard
洗衣袋Laundry bag 小心轻放Handle with Care
请勿倒立Keep Top Side Up

常用句子:
1.Are these your baggage? 这些是您的行李吗？
2.Is this everything, sir？ 这是全部东西吗，先生？
3.May I take them for you? 我来帮您拿好吗?/
4.Let me help you with your luggage. 让我来帮您吧。
5.I hope I'm not disturbing you. 我希望没有打扰您。
6.Just a moment, madam. I'll bring them to you right away. 等一会儿，夫人。我马上送来。
7.The bellboy will show you to your room, sir. 先生，行李生会送您到房间的。
8.Here is your room key. 给您房间钥匙。
9.You may[can] leave your luggage in the Concierge. 您可以把行李放在礼宾部。
10.Would you like to check your luggage here? 您要寄存行李吗？
11.Don’t worry, your luggage will be sent up at once. 别担心，您的行李很快就会送上去的。
12.When you check out, please call NO.6849 and we’ll help you with your luggage immediately. 如果您要退房，请致电6849，我们将马上帮您运送行李。
13.May I know your room number? / What's your room number, please? 您能告诉我您的房间号吗？14.May I have a look at your room card? 我可以看一下您的房卡吗？
15.Do you mind if I put your luggage at here? 我把您的行李放在这里好吗？
16.Please sign your name here. 请您在这里签名。
17.Would you like me to call a taxi for you? 你需要我为你叫一辆出租车吗？
18. Would you want a taxi? 需要出租车吗？
19.About 20 minutes by texi from here to Airport. 从这里到机场大概需要20分钟。
20.I'm sorry to have kept you waiting ./Sorry to have kept you waiting. 对不起让你久等了。
21.Would you tell me your phone number? 您能告诉我您的电话号码吗？
22.After you, please．/ You first, please. 你先请。
23.This way, please. 这边请。
24.Is there anything else I can do for you？ 您还有什么事要我做吗？
25.I see what your mean. 我了解你的意思。
26.I’ll send the luggage up by another lift. 我乘另一部电梯把行李送上去。
27.Here we are, sir, room 1101先生，1101房到了。