餐饮服务与管理专业英语

酒店餐饮服务用语

(一) 基本常用语
问候语
1、早上好,先生. Good morning, Sir.
2、您好! Hello.
How do you do?
3、很高兴见到您 Glad to meet you.
4、欢迎到我们酒店来 Welcome to our hotel.
5、愿您在我们酒店过得愉快 I hope you’ll enjoy your stay with us.

祝贺语
6、祝贺您! Congratulations!
7、生日快乐 Happy birthday!
8、新年快乐 Happy New Year!
9、圣诞快乐 Merry Christmas!
10、祝您好运 Good luck to you!
11、祝您成功 Wish you every success!
12、祝您旅途愉快 A pleasant journey!

答谢和答应语
13、谢谢您 Thank you (very much)!
14、谢谢您的帮助 Thank you for your help.
15、太感谢您了 It’s very kind of you.
16、别客气不用谢 You are welcome./ Not at all. / Don’t mention it.
17、很高兴为您服务 It’s my pleasure.

道歉语
18、很抱歉 I’m sorry.
19、对不起 Excuse me.
20、对不起,让您久等了 Sorry to have kept you waiting.
21、我为此道歉 I apologize for this.

征询语
22、我能帮您什么吗? Can I help you? /What can I do for you?
23、有什么能为您效劳的? Is there anything I can do for you?
24、我能借用您的电话吗? May I use your phone?
25、我可以知道您的名字吗? May I have your name please?
26、您可以把名字签在这儿吗? Can you sign here, Sir?
27、先生,您想要点什么? What would you like, Sir?

指路用语
28、上楼 Go upstairs 下楼 Go downstairs. 在二楼 It’s on the second floor.
29、请这边走 This way, please.
30、往右转 Turn right, please.
31、在大厅靠近大门 It’s in the lobby near the main entrance.
32、在走廊尽头 It’s at the end of the corridor.

提醒用语
33、请走好 Mind your step.
34、请当心 Be careful, please.
35、请别遗忘您的东西 Please do not leave anything behind.
36、请不要在这里抽烟 Do not smoke here, please.

告别语
37、等会儿见 See you later.
38、明天见 See you tomorrow.
39、再见,谢谢您的光临 Good bye and thank you for your coming.
40、再见,希望再见到您 Good bye and hope to see you again.
41、一路平安! Have a nice trip.

情景应对
42、听见或遇到对客人不利的事时:
I’m sorry to hear that. I hope you’ll get better soon.
I’m sorry to hear that. Have a good rest.
I’m sorry to hear that. But take it easy.
43、客人碰到意外时:
I hope you did not hurt yourself
Are you hurt?
Did you hurt yourself?
44、当客人要什么东西时:
Certainly, Sir. I’ll fetch it.
Yes, Sir. It’s no problem.
Here you are, Sir.
Here is your change, Madam.
45、必须离开客人去拿他们所要的东西时:
Just a moment, please, Miss. I’ll go and get it right now.
Immediately, Madam.
Sorry to have kept you waiting.
46、给客人让路时:
After you, Madam.
You first, Sir.
47、推小车或提重物经过客人身旁时:
Excuse me, Madam?
Could you please make way, Madam?
May I come through, please?
48、上菜或斟酒时不得不向客人俯身时或不得不在外宾面前通过时:
Excuse me, please.
I beg your pardon.
49、当客人询问是不是可以拿某物时:
By all means, Sir. Let me help you.
Certainly, Madam. Let me help you.
Go ahead, please. You are welcome.
50、看见客人在搬椅子或包裹需要帮助时:
Let me take that, Sir.
What can I do for you?
51当客人送东西给你时:
It’s very kind of you.
No, thank you. We are not allowed to drink on duty.
52、当中断和客人交谈时:
Excuse me. I must serve that client.
I’m sorry, Sir. I must go. Nice talking with you.
Will you excuse me, please?
53、当外宾对您解释什么事情时:
Yes, I see.
That’s true.
Really? How interesting!
54、当客人因为自己动作慢,手脚不灵或残疾而感到困窘时:
Please take your time, Sir. There is no hurry.
Don’t worry, Madam. We’ll see to it.
Don’t worry, Sir. We’ll clean it up.
55、当要求客人折回来或请他签字或要打断他谈话时:
Excuse me, Sir. May I have your room number?
Sorry for interrupting.
May I take up a few moments of your time?
Would you be so kind as to sign it?
56、当人手短缺,外宾需要服务时:
I’ll be with you as soon as possible.
57、领路的时候:
Follow me, please Sir.
Would you please come this way?
Mind your step, Sir.
58、如果客人有跌到的危险时:
May I suggest you hold the rail? It’s very slippery, Sir.
59、当领到客人到达目的地时:
Here we are, Room 2608.
60、当服务员离开客人的房间或餐桌时:
Will that be all, Madam / Sir?
Is there anything else I can do for you?
Is there anything else I can get for you?