本书以提高酒店服务员工的英语口语水平为目的，分为“客房预订”“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为为一体，精心编辑了一个个典型情境中服务人员所需的应急用句。希望本书能够满足相关从业人员提升英语水平的需要。

2008年在一天天走近我们，如何向世界展现“新北京、新奥运”这一主题，成为我们共同努力的目标。在全力打造基础建设的同时，我们的服务行业也要积极营造一个高质量、高标准的“软件服务系统”。.
本书以提高酒店服务业员工的英语口语水平为目的，在编写上力求“口语地道，情景细化，即学即用”。全书共分为“客房预订”、“登记入住”、“前台服务”、 “客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为主体，精心编辑了一个个典型情境中服务人员所需的应急语句。通过系统地归纳、整理使学习者能够迅速把握本行业的常用英语口语，掌握典型情境的应急语句，并能在实..

section 1

01客房预订 making a reservation.

1 i need to make a resevation for this weekend.

2 do you have any room available for friday.

3 i need a room for Thursday .

4 i need to see if you have a room available for the night?

5 i'd like to reserve a room in your hotel.

6 i'd like to reserve two rooms for my friends.

7 is there a room available tonight?

8 do i pay in advance?

9 that's fine . i'll take it.

10 do you have a room?

11 i want to stay for 2 days.

12 i like to stay here for 3 nights.

section 1 - 02

1 can i help you?

2 may i help you?

3 what can i do for you?

4 ROOM RESERVATIONS(客房预订部), May I help you?

5 certainly.

6 may i have your name?

7 may i have your phone number?

8 may i have your name and your initials?

9 how do you spell it?

10 We'll be expecting you next Tuesday.

12 we are glad to accept your booking.

13 thank you for calling us.

section1- 03 询问日期及人数

1 from which date?

2 at what time will you arrive?

3 what time will you be arriving?

4 from which date and for how many nights?

5 are you with a company?