1.饭店员工必用词汇：

Please 请

Excuse me 对不起

Pardon? 对不起，请您再说一遍好吗？

I’m very sorry. 非常抱歉。

Thank you . 谢谢。

2.听见或遇见对客人不利的事时：

I’m sorry to hear that. I hope you are better soon. 听到这个我很遗憾，我希望您好很快会好起来。

I’m sorry to hear that. Have a good rest. 听到这个我很遗憾，您好好休息一下吧。

I’m sorry to hear that .Take it easy today. 听到这个我很遗憾，今天您可别着急。

3.客人碰到意外（如电梯门碰到他）时：

I hope you did not hurt yourself. 我希望您没有受伤.

Are you hurt? 您伤着没有?

Did you hurt yourself? 您伤着了没有?

4.离开客人时:

Have a nice day. 祝您今天过得愉快.

Have a pleasant evening.祝您今晚过得愉快.

Have a good weekend. 祝您周末过得好.

5.当客人要什么东西时:

Certainly, sir. If you can excuse me, I’ll fetch it . 好的先生.如果您能允许我离开的话,我去把它拿来.

Yes, sir. It’s no problem. 好的先生.这不成问题.

Here you are, sir. 这儿就是,先生.

Here’s your change, madam. 这是您的找零,夫人.

6.必须离开客人去拿他们所要的东西时:

Just a moment, please, miss. I’ll go and get it right away. 小姐,请稍等片刻.我马上给您去拿来.

Immediately, madam. 夫人,我马上去拿来.

Sorry to have kept you waiting. 很报歉让您久等了.

7.给客人让路时:

After you, madam. 夫人,请.

You first, sir. 先生,您先请.

8.推小车或提重物经过客人身旁时:

Excuse me, madam. 请原谅,夫人.

Could you please make way, madam? 可不可以请您让让路,夫人?

May I come through , please? 请问我可以穿过去吗?

通过之后:

Thank you ,madam. 谢谢您, 夫人.

9.上菜或斟酒时不得不向客人俯下身去或不得不在 外宾面前通过时:

Excuse me ,please. 请原谅.