许多规模比较大的公司都有一个接待员，我们通常叫前台。T

he work of a receptionist is interesting and varied.

前台的活可是不少。

The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.

我们来看看Rose 这位前台是怎样接待来访客人的吧。

Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11：30.

ROSE： Good morning. Can I help you？

MR HUSSEIN： Good morning. Is this Modern Office Ltd.？

ROSE： Yes it is.

MR HUSSEIN： I have an appointment with the Sales Manager at 11： 30.

ROSE： May I have your name, please？

MR HUSSEIN： Hussein. Omar Hussein. I'm from the Gulf Trading Company.

ROSE： Let me see…… Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.

（DIALS）

MARIA： Mr Shelli's Office.

ROSE： Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.

MARIA： Mr Omar Hussein？

ROSE： Yes, he's from the Gulf Trading Company.

MARIA： Oh, yes, that's right. I'll come and fetch him now.

ROSE： Thanks. （REPLACES PHONE） Mr Shelli's secretary is coming down now.

MR HUSSEIN： Thank you.

MARIA： Mr Hussein？

MR HUSSEIN： Yes, that's right.

MARIA： I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.

一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！　　

The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.　　

MR LI： Good morning.　　

ROSE： Good morning. Oh, Mr Li. How are you？ '　　

MR LI： I'm fine, thanks, and you？　　

ROSE： Oh, busy as usual. Do you want to see Mr Shelli？　　

MR LI： Yes, please.　　

ROSE： Have you an appointment？　　

MR LI： Er…… No, I haven't. You see, I only arrived in the country this morning.　　

ROSE： Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.　　

MR LI： Thank you.　　（DIALS）　　

MARIA： Mr Shelli's office.　　

ROSE： Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free？

MARIA： Let me see …… Well, Hmmm, he'll be free about 12.30. Can Mr Li wait？　　

ROSE： Mr Shelli will be free about half past twelve. Can you wait？　　

MR LI： What's the time now？　　

ROSE： It's nearly 12： 00.　　

MR LI： Oh that's fine. I'll wait.　　

ROSE： （TO MARIA） Maria, Mr Li will wait.　　

MR LI： Right. I'll fetch him when Mr Shelli's free.　　

ROSE： Thanks. （REPLACES PHONE） （TO MR LI） She'll come and fetch you later.　　

MR LI： Thank you.　　

ROSE： where are you staying, Mr Li？　　

MR LI： At the Plaza.　　ROSE： The Plaza？　　

MR LI： Yes, I usually stay there.